Shipping & Returns

Standard Shipping and Processing Domestic and International Orders

Most in-stock purchases arrive within 7 to 10 business days after processing that are shipping within the United States. Shipping rates and options will be presented based on United Parcel Service (UPS) and United States Postal Service (USPS) actual rates of shipping based on delivery time and your shipping location. Please see our international shipping contract below.

IMPORTANT: International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These extra fees are your responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges. Customs procedures may delay shipments. The estimated time of delivery for international orders is 6-45 days. If you do not pay the associated fees, or fail to collect your order from customs, and the product is returned to us, we will refund the purchase amount (minus shipping). We may charge your credit card for the costs associated with collecting the product back.

Canadian orders are subject to duties and taxes, which are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian Ground orders is 6-45 days. If you do not pay the associated fees, or fail to collect your order from customs, and the product is returned to us, we will refund the purchase amount (minus shipping). We may charge your credit card for the costs associated with collecting the product back.

INTERNATIONAL SHIPPING

By purchasing products from our website you agree to our shipping contract. United States Postal Service (USPS) International Shipping Contract: Liability for international packages passes to the customer once the package is given to the carrier. We are not responsible for lost/damaged international packages. Once the package leaves the USA, risk of loss passes to the customer as we cannot control foreign postal services. If your package is lost in international transit you will not receive a refund or replacement before the 45 days has passed which is the minimum time required before an insurance claim can be filed.

SHIPPING ON ORDERS OVER $310

Orders with a subtotal of $310 or more shipping to a valid US shipping address will receive FREE STANDARD USPS Shipping on their order. International orders with a subtotal of $310 or more will receive a $5 discount towards their international shipping costs which will automatically be applied to orders over $310 during the checkout process. Free shipping does not apply on orders over $310 shipping to a non-US shipping address. Promotion is subject to change at any time.

Holiday Merchandise Returns and Exchanges

Merchandise purchased during the holiday season (Thanksgiving through Christmas) is eligible for extended holiday returns and all merchandise purchased during this time can be returned or exchanged until the end of January the following year.

Rush Delivery and Processing

For an additional fee, we can expedite delivery to most destinations. Overnight orders placed after 11 a.m. (CST) can not be guaranteed for next day delivery. Please call 262-656-1935 for expedited service options available.

Signature Needle Arts Return/Exchange Policy

We're confident that you will be completely satisfied with our products. However, if you're not 100% satisfied, return the items within 21 days from the date of receipt of your order for a refund minus the cost of shipping.

All Signature Needle Arts products are guaranteed against defects in material and workmanship under normal use, so if your needle is defective we will replace it at no charge. Please note that defects caused by the user will not be warranted. Please contact us at customerservice@signatureneedlearts.com for instructions on receiving a replacement.

Return/Exchange Policy

BEFORE sending back needles for an exchange or refund please email customerservice@signatureneedlearts.com for your Return Authorization Number. Once an RMA# is sent to you, you must return the item to us within 14 days. If you are not completely satisfied with a Signature Needle Arts purchase or gift for any reason please return it to us within 21 days in saleable condition for a full product refund less shipping charges.

All returns must be in original packaging. If you have discarded your original packaging, needles must be returned in like packaging. Single Point needles must be individually wrapped in a product such as bubble wrap or tissue paper so caps and points do not touch one another.

Needles must be shipped in a hard-sided package such as a box or cardboard tube. Needles or cables sent back in an envelope will not be eligible for refund or exchange.

Refunds will not be issued for needles damaged in the return process. Even if the external packaging does not come back to Signature Needle Arts damaged, needles in the package can still be damaged by improper packaging within. Needles must be sent back as a pair for return or exchange of a damaged needle. This ensures that both needles will be a color match when we ship the new ones.

We're sorry, but we cannot accept returns on yarn. The actual yarn color may vary from the color on your screen. If you have any questions before ordering your kit or selecting a yarn color, we encourage you to call or contact us via email.

Returns with the return merchandise authorization form and # within 21 days will be exchanged or refunded in the original form of payment less S&H except for manufacturer's defects. Returns or exchanges that are damaged in shipping back to us cannot be refunded.

We can refund shipping costs only if the return is a result of our error.

Exchanges are subject to additional shipping costs.

If you have any questions about our return policy, please call (888) 656-1113, 8:00 a.m. CST - 4:00 p.m. CST, Monday - Friday.

Exchanges

If you received a faulty item and need to exchange it for the same item, please email us at customerservice@signatureneedlearts.com.

Please note that it takes us 5 to 7 business days to process a return once it arrives at our facility.

Address, Phone number,  Order number,  Item name/description,  Reason for return, Action to be taken (replacement or refund)

Use the shipping carrier most convenient for you, we strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number and send the package to the following address, where your return will be processed according to your instructions:

Please ship returns to: Signature Needle Arts 6901 46th Street Kenosha, WI 53144

If you have any questions about our return policy, please call (888) 656-1113, 8:00 a.m. CST - 4:00 p.m. CST, Monday - Friday.