Shipping & Returns

2013 USPS Holiday Shipping Dates Standard Shipping and Processing Domestic and International Orders

Domestic Shipping Dates*
First-Class Mail® Service December 10, 2013
Priority Mail® Service December 14
Express Mail® Service December 20
*recommended latest dates per USPS guidelines extenuating conditions or weather may delay packages beyond Signature's control

International Shipping* Dates
First-Class Mail® Service December 3, 2013
Priority Mail® Service December 10
Express Mail® Service December 16
Does not include clearance of customs times delays may be causes by customs beyond our control, recommended latest dates per USPS guidelines extenuating conditions or weather may delay packages beyond Signature's control **Please note Signature will be closed December 24th and 25th to spend time with their families. No orders will be shipped on these dates.

Standard Shipping and Processing Domestic and International Orders

Most in-stock purchases arrive within 7 to 10 business days after processing that are shipping within the United States. Shipping rates and options will be presented based on UPS and USPS actual rates of shipping based on delivery time and your shipping location. Please see our international shipping contract below.

IMPORTANT: International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These extra fees are your responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges. Customs procedures may delay shipments. The estimated time of delivery for international orders is 6-45 days. If you do not pay the associated fees, or fail to collect your order from customs, we will not refund the purchase amount and may charge your credit card for the costs associated with collecting the product back.

Canadian orders are subject to duties and taxes, which are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian Ground orders is 6-45 days. If you do not pay the associated fees, or fail to collect your order from customs, we will not refund the purchase amount and may charge your credit card for the costs associated with collecting the product back.

INTERNATIONAL SHIPPING

By purchasing products from our website you agree to our shipping contract. USPS International Shipping Contract: Liability for international packages passes to the customer once the package is given to the carrier. We are not responsible for lost/damaged international packages. Once the package leaves the USA risk of loss passes to the customer as we cannot control foreign postal services. If your package is lost in international transit you will not receive a refund or replacement before the 45 days has passed which is the minimum time required before an insurance claim can be filed.

All international packages are insured through Interapptive insurance. In the unlikely event that your package is lost or damaged traveling through the international postal route we got you covered! Here are the steps that need to be followed if you need to make a claim.

  1. Interapptive will accept an international insurance claim 45 days after the package has shipped from our facility.
  2. Once 45 days has passed please contact Signature Needle Arts to let them know your package has not arrived at customerservice@signatureneedlearts.com and include your full name and order number.
  3. We will send you a claim form to fill out and begin our portion of the claim paperwork
  4. Once the claim has been granted through Interapptive we will issue you a refund or can then reship your merchandise./li>

SHIPPING ON ORDERS OVER $315

Orders with a subtotal of $315 or more shipping to a valid US shipping address will receive FREE STANDARD USPS Shipping on their order. International orders with a subtotal of $315 or more will receive a $5 discount towards their international shipping costs which will automatically be applied to orders over $315 during the checkout process. Free shipping does not apply on orders over $315 shipping to a non-US shipping address. Promotion is subject to change at any time.

Holiday Merchandise Returns and Exchanges

Merchandise purchased 11/27/2013-12/25/2013 is eligible for extended holiday returns and all merchandise purchased during this time can be returned or exchanged until 1/31/2014 beyond the usual 21 day return period .

Shipping Claims: What's covered and what's not?

Interapptive covers the purchase price of the items only. They do not cover the postage. If you file a claim you will only receive a refund for the purchase price of the items. Insurance claims from international shipments can only be made 45 days after the item has shipped. This gives the postal system a chance to locate it before the insurance claim is filed. Interapptive will only cover physical damages from shipping. It does not cover items that may have a manufacturers defect.

Rush Delivery and Processing

For an additional fee, we can expedite delivery to most destinations. Overnight orders placed after 11 a.m. can not be guaranteed for next day delivery. See shipping options when you check out.

Signature Needle Arts Guarantee

We're confident that you will be completely satisfied with our products. However, if you're not 100% satisfied, return the items within 21 days from the date of shipment for a refund minus the cost of shipping.

All Signature Needle Arts products are guaranteed against defects in material and workmanship under normal use, so if your needle is defective we will replace it at no charge. Please note that defects caused by the user will not be warranted. To receive a replacement, just send us the original needle with your name, address, telephone number, email address, and original order number if possible. Allow three weeks for delivery.

Return/Exchange Policy

BEFORE sending back needles for an exchange or refund please email customerservice@signatureneedlearts.com for your Return Authorization Number. Once a RMA# is sent to you, you must return the item to us within 14 days. If you are not completely satisfied with a Signature Needle Arts purchase or gift for any reason please return it to us within 21 days in saleable condition for a full product refund less shipping charges.

All returns must be in original packaging. If you have discarded your original packaging, needles must be returned in like packaging. Single Point needles must be individually wrapped in a product such as bubble wrap or tissue paper so caps and points do not touch one another.

Needles must be shipped in a hard-sided package such as a box or cardboard tube. Needles should not be sent back in an envelope.

Refunds will not be issued for needles damaged in the return process. Even if the external packaging does not come back to SNA damaged, needles in the package can still be damaged by improper packaging within. Needles must be sent back as a pair for return or exchange of a damaged needle. This ensures that both needles will be a color match when we ship the new ones.

We're sorry, but we cannot accept returns on yarn. The actual yarn color may vary from the color on your screen. If you have any questions before ordering your kit or selecting a yarn color we encourage you to call or contact us via email.

Returns with the original purchase receipt or pack slip within 21 days will be exchanged or refunded in the original form of payment less S&H except for manufacturer's defects. Returns or exchanges that are damaged in shipping back to us cannot be refunded.

Returns without the original purchase receipt or packslip will be exchanged or refunded at the current selling price.

We can refund shipping costs only if the return is a result of our error.

Exchanges are subject to additional shipping costs.

Items that are returned must be in their original packaging including individually wrapping each needle if the needles are single points. If you have discarded your original packaging, needles must be returned in like packaging that individually wraps single point needles such as bubble wrap or tissue paper. Needles should not be sent back in an envelope.

If you do not have your original invoice or gift receipt, please include the following information with your returned merchandise:

Your name
Return Authorization Number
Address
Phone number
Order number
Item name/description
Reason for return
Action to be taken (replacement or refund)

Use the shipping carrier most convenient for you, we strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number and send the package to the following address, where your return will be processed according to your instructions:

Please ship returns to:
Signature Needle Arts
6901 46th Street
Kenosha, WI 53144

If you have any questions about our return policy, please call (888) 656-1113, 8:00 a.m. CST - 4:00 p.m. CST, Monday - Friday.

Exchanges

If you received a faulty item and need to exchange it for the same item, please email us at customerservice@signatureneedlearts.com.

Please note that it takes us 5 to 7 business days to process a return once it arrives at our facility.

Address, Phone number,  Order number,  Item name/description,  Reason for return, Action to be taken (replacement or refund)

Use the shipping carrier most convenient for you, we strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number and send the package to the following address, where your return will be processed according to your instructions:

Please ship returns to: Signature Needle Arts 6901 46th Street Kenosha, WI 53144

If you have any questions about our return policy, please call (888) 656-1113, 8:00 a.m. CST - 4:00 p.m. CST, Monday - Friday.